At 23Sports, we strive to ensure your complete satisfaction with every purchase. Our Refund and Exchange Policy is designed to provide clarity and fairness, outlining the process for returns, exchanges, and associated terms.
1. Returns and Exchanges
Returns
Should you find yourself dissatisfied with your purchase for any reason, you may request a return within 30 days of the purchase date. Refunds are eligible for store credit only, which can be used towards future purchases on our website. Please note that a 15% handling fee, along with the original shipping fee, will be deducted from the total amount of refund.
Exchanges
Exchange requests are generally not accepted after product dispatch. However, exceptions may be made in very special circumstances, such as receiving an incorrect product. Prior approval is required for exchanges, and they are subject to product availability.
2. Conditions for Refunds
Product Condition
To qualify for a return, items must be in their original, unworn condition, and must include all original packaging. Items showing any signs of wear, damage, or alteration will not be accepted.
Proof of Purchase
A valid proof of purchase, such as a receipt or order confirmation, is required for all returns. Returns without proof of purchase may not be processed.
3. Return Process
Initiating a Return
To initiate a return, please contact our customer service team within the designated return period. Provide details of your purchase and the reason for return.
Return Authorization
Upon approval, you will receive a return authorization number and instructions for returning the item(s). Returns made without prior authorization may not be processed.
Return Shipping
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance. Please note that 23Sports is not responsible for any loss or damage during return transit until the goods are received at our designated return facilities.
4. Fees and Deductions
Handling Fee
A 15% handling fee, along with the original shipping fee, shell be deducted from the total refund amount for all returns processed for store credit.
5. Final Decision and Discretion
Final Eligibility
All returns are subject to inspection upon receipt. We reserve the right to refuse any refunds that do not meet the specified conditions outlined in this policy.
Final Decision
23Sports holds the final decision regarding the eligibility of returned products for refund or exchange. Our decision is binding and non-negotiable.
6. Exceptional Circumstances
Mistakes on Received Products
In cases where an error has occurred with the product received, such as receiving the wrong item or a defective product, exchanges may be facilitated without additional charges, subject to verification.
7. No Refund Policy
Refunds
Please note that cash refunds or refunds to original payment method are generally not available. Refunds are only available for store credit upon approval. Exchange requests will be considered only under exceptional circumstances, and prior to product dispatch.
8. Contact Us
For any inquiries or assistance regarding returns and exchanges, please contact our customer service team at cs@23sports.com.au.
We thank you for your understanding and cooperation in adhering to our Return and Exchange Policy.
